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Adult Services - Consumer Support

It goes without saying that consumers are an integral part of the Mental Health and Addictions sector. As well as delivering quality services, the primary and secondary sectors have a responsibility to ensure that consumers are involved in the planning, development and delivery of mental health and addiction services in the District.

The Southern DHB and Pact Southland do this through the employment of Consumer Advisors and by supporting the activities of other local consumer led forums and groups. Consumer representation is also a priority for the Future Directions Southland Mental Health Network.

SOUTHERN DHB CONSUMER ADVISORY SERVICES

The Southern DHB Mental Health and Addictions Service employs one full-time Adult Consumer Advisor. Advisors have important internal and external roles. Internally they review and comment on in-house policies, procedures and day-to-day operational issues. Advisors sit on interview panels and are involved in planning and priority setting activities. They also advise on behalf of consumers at in-house meetings, forums and Hui. Externally, Advisors play an important role in liaising with local Consumer groups and networks - sometimes taking a lead role. They also sit-on and attend district, regional and national forums and committees.

Southern DHB Consumer Advisory Services
Elles Road
Invercargill
Phone (03) 214 5786 or 0800 443 366
www.southerndhb.govt.nz

PACT SOUTHLAND CONSUMER ADVISOR

Pact Southland employs an Adult Consumer Advisor (18 hours per week). The Advisor's role is to support and work alongside management and clinical teams. The role reviews and comments on in-house policies, procedures and day-to-day operational issues. The Advisor is involved in staff recruitment and in planning and priority setting activities. They also advise on behalf of consumers at in-house staff meetings, forums and Hui. Externally the Advisor has an important role liaising with local Consumer groups and networks including the Southland Consumer Advisory Council.

Pact Southland
C/- 15 The Crescent
Invercargill
Phone (03) 211 2850
www.pactgroup.co.nz